FAQ

Frequently Asked Questions

Support

What are the shipping costs?

We send our packages with DHL. As soon as a shipping label has been created, you will receive a package tracking number that you can enter in the shipment tracking.

The shipping costs for orders are as follows:

Within Germany:

Orders under €50 = €4.99
Orders over 50€ = free shipping

In the EU:

Orders under €100 = €13.99
Orders over 100€ = free shipping

Rest of the world:

All orders €19.99

Are customs / tariffs / duties included in the price?

No. We ship our parcels "DDU" (delivered duty unpaid). This means that international deliveries outside the EU may be subject to additional customs duties or tariffs that are not covered by the shipping price.

I would like to return my ordered goods. How do I proceed?

You want to return something?
No problem, you can return your products up to 14 days after receiving them.

Please send your package to the following address:

Anna-Sabine Hermsdorf c/o BigBrains Co.
Brüder-Grimm-Str. 2
30880 Laatzen
Germany

Please include your order number and your name in or on the package.

Please note that we can only take back items without signs of use. We do not cover return shipping.

I have received an email for a refund, why is my money not back in my account yet?

As soon as the returned goods have arrived and have been checked, we will refund you the corresponding amount.

Depending on the payment method, it may take a different amount of time until the money is back in your account.

With Paypal you will receive your money back immediately. Other payment methods (Klarna, credit cards, etc.) take several working days until the transaction has been fully booked and your money is available again.

Please note that it is not possible for us to accelerate this process any further.

Can I collect my goods personally?

Unfortunately, collection and cash payment on site is currently not possible.

There is an error message in the shopping cart or during the ordering process. Whom can I contact?

If you have any problems with your order, we are always at your side. The quickest way to reach us is via this Contact form.

What payment options are there?

The available payment options may differ depending on the location from which you access our site. We ship from Germany and offer the payment options below. If you order from abroad, for example, the payment options displayed may differ.

- American Express
- Apple Pay
- Google Pay
- Clear
- Maestro
- Mastercard
- PayPal
- Shop Pay
- Sofort
- Visa

My package has not arrived, what should I do?

Please note that the delivery of your order can take 3-5 working days. If your goods do not arrive within this period, our service team is always at your side. Please contact us directly via this Contact form. E-mail inquiries are usually processed within 24 hours.

How can I cancel or change an order?

You can cancel or change your order at any time as long as it has not yet been processed in the ordering system.

As soon as your goods are dispatched, no changes or cancellations can be made. You can see the current status of your order in the processing status.

In general, we try to dispatch every delivery as quickly as possible, so it would be good if you let us know, ideally as soon as possible, if you want to change or cancel an order.

I have received wrong goods. What should I do?

If you have received wrong or defective goods, our service team is always at your side. Please contact us directly via this Contact form. We're happy to help. Email inquiries are usually processed within 24 hours.

Products

Can I get a cap in a different color or with a different logo? Can you make custom-made products?

Unfortunately, we are unable to produce custom-made caps.

We currently order the caps from a factory according to the specifications of our design. Unfortunately, individual special models cannot be manufactured in this process.

We are working on expanding the product portfolio so that there is something for everyone. If you have any ideas, suggestions or requests, please feel free to contact us by email at any time.

What is the difference between cotton and polyester caps?

We have already written a complete blog entry about this. You can find the whole article here.

What size do I need?

By default, most "One Size Fits All" or "One Size Fits Most" assume a head circumference of 58 cm. At BigBrains Co., we know that all heads are not created equal, so we always indicate our sizes to the inch product pages on. You can measure your head circumference either with a tape measure or, for example, with a piece of thread. Hold the thread for this above the eyebrows around your head hereabouts. Use your thumbs to mark where the thread wraps around the head. Then you can, for example, measure the length of the thread with a folding rule (colloquially "folding rule") and thus have found your head circumference for the ideal cap. You can find more detailed information in our blog post.

How can I wash or clean my cap?

Generally, we recommend that you always wash caps, hats and caps as gently as possible. With a hand wash with a travel detergent you do nothing wrong. More specific details often depend on the respective material and possibly prints or patches. We have written a detailed blog post about this, which you can find here.

Are you planning to release more caps? When are new models coming?

We plan to continuously expand the portfolio with new caps, beanies and hats in other designs or model types.

However, BigBrains Co. is only a part-time job / hobby. Therefore, it always takes a little longer until new models are available in stock. The assortment should grow successively, but the project must remain realistic and feasible.

If you don't want to miss any new models you can subscribe to our newsletter.

Knowledge Hub

What do baseball caps have to do with baseball?

The first professional baseball players in the United States wore hats in the 19th century, and this is how the baseball cap got its origin. Early baseball caps were usually made of felt or straw and were known as "sun hats" because their main function was to protect players' eyes from the sun. In fact, the Brooklyn Excelsiors wore caps at a game in 1849, which is the earliest known example of headgear being worn by a baseball team.

Over time, the baseball cap has evolved into the modern design we are familiar with today. The logos and patterns on the front of the cap also gained prominence and are now an integral part of its appeal.

Learn more in our blog article.

Why do rappers often wear snapback caps?

Caps have long been a staple in the hip-hop and rap scene, serving both practical and fashionable functions. From the beginnings of hip-hop in the 1970s to the present day, caps have made a significant contribution to the development of the genre and its culture.

In the early years of hip-hop, people wore caps for practical reasons like sun protection or to keep their hair out of their faces while dancing. But as the genre and the culture surrounding it became more prominent, snapback caps began to play a more stylish role.

The baseball cap, often worn sideways or backwards, was one of the first famous headpieces in hip-hop culture.

Learn more in our blog post.

How did caps and headwear become a central fashion accessory?

Headwear has been around for centuries, and it has served a variety of purposes over time. Whether as protection from the elements or as a fashion statement, headwear has always been an important part of human culture. We have written a detailed blogpost on the history of headwear which you can find here.

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Our products

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