Shipping & Returns

Shipping terms:

We send our packages with DHL. As soon as a shipping label has been created, you will receive a package tracking number that you can enter in the shipment tracking.

The shipping costs for orders are as follows:

Within Germany:

Orders under €50 = €4.99
Orders over 50€ = free shipping

In the EU:

Orders under €100 = €13.99
Orders over 100€ = free shipping

Rest of the world:

All orders €19.99

Returns:

You want to return something?
No problem, you can return your products up to 14 days after receiving them.

Please send your package to the following address:

Anna-Sabine Hermsdorf c/o BigBrains Co.
Brüder-Grimm-Str. 2
30880 Laatzen
Germany

Please include your order number and your name in or on the package.

Please note that we can only take back items without signs of use. We do not cover return shipping.