Shipping & Returns

Shipping terms:

We send our packages with DHL. As soon as a shipping label has been created, you will receive a package tracking number that you can enter in the shipment tracking.

The shipping costs for orders are as follows:

Within Germany:

Orders under €50 = €4.99
Orders over 50€ = free shipping

In the EU:

Orders under €100 = €13.99
Orders over 100€ = free shipping

Rest of the world:

All orders €19.99


You want to return something?
No problem, you can return your products up to 14 days after receiving them.

Please send your package to the following address:

Anna-Sabine Hermsdorf c/o BigBrains Co.
Brüder-Grimm-Str. 2
30880 Laatzen

Please include your order number and your name in or on the package.

Please note that we can only take back items without signs of use.